Six Hispanic residents on Milwaukee’s South Side, all of them living with HIV/AIDS, scheduled appointments at Johnson Community Health Center’s Primary Care Clinic. Clinic staff later called their case manager at UMOS (United Migrant Opportunities Service) and cancelled their appointments. The clinic explained that Johnson would not treat HIV/AIDS patients. The case manager immediately called Attorney Lisa Clay Foley at the Legal Aid Society of Milwaukee.

Attorney Foley got the U.S. Office of Civil Rights involved in the case, and the matter then went to mediation. As a result of that legal process, Johnson Community Health Center agreed to treat her clients, wrote them a formal letter of apology, revised the Center’s policy manual, and retrained their staff to accept HIV/AIDS patients in the future.